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Muuk FAQs
General Questions
To create an account, simply click on the "Sign Up" button on the top-right corner of the homepage. Follow the prompts to enter your personal details, and you'll be ready to start shopping.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
If you've forgotten your password, click the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password.
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and receive updates on promotions and exclusive offers.
Orders & Payments
We accept a wide variety of payment methods, including:
- Credit/Debit Cards
- ACH Payments
- Wire Transfers
- Purchase Orders (for approved business accounts)
- Check Payments
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
At checkout, there will be a field to enter any discount pr promotion codes you have. Enter the code and click "Apply" to see the updated total.
Yes! We offer wholesale pricing and business accounts for Pro Advantage members and bulk buyers. Contact our customer service team or sign up for a business account to get started.
Shipping & Delivery
We offer several shipping options based on your location and needs:
- Curbside Delivery
- In-Home (Threshold) Delivery
- White-Glove Delivery, which includes unpacking and placement of the product.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Shipping times vary depending on the product's availability and your location. Standard orders are typically processed within 1-2 business days. Delivery times can range from 3-7 business days for most locations.
Yes! Once your order is shipped, you will receive a tracking number via email. You can also log in to your Muuk account to track your order.
Returns & Refunds
We offer a 60-day return policy for most items, provided they are unused, in their original packaging, and in reselling condition. Custom orders and certain appliances may be subject to restocking fees.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
To start a return, please contact our service team through the Online Support Ticket System or Live Chat. You'll receive a return authorization number (RMA) and further instructions.
Refunds are processed within 7-10 days once we receive and inspect the returned items. Refunds will be issued to your original payment method.
Warranty & Service
Yes, all of our products come with manufacturer warranties, and we offer extended warranty options on most appliances and additional protection. Warranties typically cover parts and labor for a specified time.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
To file a warranty claim, contact us with your order information and a description of the issue. We will work with the manufacturer to resolve the claim arrange for service or replacement if needed.
Pro Advantage & Exclusive Membership
The Muuk Pro Advantage Program is designed for business customers, including contractors, developers, and property managers. Members enjoy exclusive pricing, express service, dedicated account management, and other tailored solutions.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Exclusive Membership customers receive benefits such as extended return policies, free basic installation, priority customer support, and double rewards points on every purchase.
Rewards & Refunds
The Muuk Rewards Program allows you to earn points with every purchase. These points can be redeemed for discounts, exclusive rewards, and more. Pro Advantage and Exclusive Membership members earn double points on all purchases.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
You can refer friends through the Muuk Referral Program by sharing your unique referral link. For every successful referral, both you and your friend will earn rewards or discounts.